Complaints
We do our utmost best to settle your claim quickly and in a friendly manner. Yet it may be that you are not completely satisfied.
For example, what to do, when you disagree with our rejection of your claim? Please contact the controller of your claim, perhaps he or she can clarify our stance to you.
Do you think we have taken a position that can not be reconciled with reality or do you think that you haven't been treated properly?
Mail or write to our complaints bureau:
Klachtenbureau Waarborgfonds Motorverkeer
PO Box 3003
2280 MG Rijswijk
If you are not satisfied with the position of our complaints bureau, you can - if you're a consumer - contact:
Klachteninstituut Financiële Dienstverlening
PO Box 93257
2509 AG Den Haag
Phone +31 (070)-333 8 999
If you and the Kifid don't come to terms, you are of course free to present your case to court.